Running an MSP can feel exhausting when every client treats IT like a commodity. But when you find the right clients, something surprising happens: joy.
In this episode, Macr Mansfield, founder of Celera Networks, talks about a topic most MSP owners rarely discuss: the joy that comes from working with the right clients.
After more than two decades building and scaling his MSP, he explains how alignment with clients transforms the relationship from “the IT company” into a true strategic partner. Instead of chasing every referral, he shares how defining the right industries, understanding their technology depth, and creating strategic conversations helps MSPs find clients who truly value their expertise.
Chapters:
0:00 - Intro
1:35 - Finding the right fit customer
16:24 - Getting more of the right fit customers
29:11 - Strategic advisor for AI
42:15 - How to provide strategy for your clients
50:25 - MSP Titan Questions
Connect more with Damien and Marc:
Damien - https://www.linkedin.com/in/dstevens
Marc - https://www.linkedin.com/in/marcmansfield/
đź“ş Watch on YT: https://www.youtube.com/@mspmindset