Consider this a heartfelt message to all the service companies courting MSPs out there. Why subject yourself to a never-ending sales carousel, where every pitch sounds like déjà vu? I couldn't care less about your quotas; I care about my business. It's high time you tuned in, turned up the volume, and started dancing to the rhythm of my needs. Join the party, be my ally, and spare me the unnecessary product push.
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[00:00:00] Welcome to MSP Power Up, where we talk about how even the best MSPs can be better. Thank you for tuning in and let's get right into it. This is an open letter to all software companies trying to sell their services to MSPs. Dear
[00:00:26] service company trying to sell to me. While I appreciate you could save me billions of dollars or make me millions of dollars in revenue, while I appreciate that and while I really do appreciate all those millions of emails, all of those phone calls, while I appreciate everything,
[00:00:47] why should I spend my time to go through this rigid sales process of a discovery call just to get to a demo to get to the meat of it and then go through this sales process only
[00:01:00] to hear every month it's the end of the month, one time only discount only to hear the next month that same discount and then the end of the quarter even this different discount a deeper
[00:01:13] discount repeating the process till the end of the year which is an even deeper discount that will never happen again. I do not work on your timeline, I don't care about your quota,
[00:01:25] I care about my business and it would be nice for you to be focused on whether or not you could serve my business instead of trying to fit a square peg in a round hole and it would be
[00:01:38] nice if you actually listen to me versus just trying to get through these set discovery questions to give me over to your account executive and then ever your account executive try to
[00:01:48] Ray wrote me down into buying the product and getting a proposal and then wondering why I never respond to him after the proposal because I never wanted the proposal to begin with. Could you please focus on my business not about what you need to get in your commission
[00:02:05] and we can make a determination together whether or not it's the right fit for the business because it may not be either way. I understand you have management breathing down your neck
[00:02:19] have to do all this activity and throw stuff against the wall and discount the crap out of it so we can hit our number keep in mind you are giving away money because people will just
[00:02:30] wait till that discount and that's lost revenue but you guys don't view it that way sadly enough please focus on serving me whether or not it's right for the business stop focusing on your get and help me with my business and tell me if you can or can
[00:02:55] and if you can please back it up with why don't try to force the answer be on my side not your sales manager side because guess what you take care of me the community will take care
[00:03:07] of you and your manager doesn't have anything to do with that and they have no power over you so screw your end of month quotas and all that stuff you focus on helping me and my friends
[00:03:20] and people I want to refer you to your number will be taken care of itself but please dear god focus on me sincerely dan service tree connect a powerful plugin that maximizes your ps a through
[00:03:38] time saving ticketing and management processes until the next episode remember to always power up